Online shopping advice
Things can go wrong when shopping online, and cause a lot of frustration. Because our certified online stores pledge to comply with our requirements, we are anxious to know when any of them fail to do so.
Please report any grievances using the form below, and we’ll follow up with the online store identified by you. Please bear in mind that the Trygg E-handel trustmark scheme encourages responsible netiquette. For this reason, Trygg E-handel reserves the right to decline to proceed with reports/complaints if the complainant’s language is inappropriate or their conduct is otherwise offensive. We also recommend consulting Hallå konsument, the Swedish national information service coordinated by The Swedish Consumer Agency, which has a page of information on online shopping.